Help Center

How do I book a salon appointment?

Browse salons from the home page or Salons page. Select the salon, pick your services, choose a date and time slot (slots less than 2 hours away are hidden), and pay the 30% advance online. Your booking is instantly confirmed after payment.

What is the advance payment? Why do I need to pay it?

You pay 30% of the total service cost online to confirm your booking. This reserves your slot and ensures the salon is ready for you. The remaining 70% is paid directly at the salon after your service.

Can I cancel my booking?

Yes. Go to Dashboard → My Bookings → select the booking → Cancel Booking. You get a full refund if cancelled more than 4 hours before your appointment, 50% refund between 2–4 hours. Cancellation is not allowed within 2 hours.

Can I reschedule my booking?

Yes, if your appointment is more than 2 hours away, you can cancel and rebook a new slot at the same salon at no extra cost.

What is the 15-minute grace period?

Every booking has a 15-minute grace period immediately after booking. During this window, you can cancel for a full refund or reschedule for free — no questions asked.

My payment went through but the booking still shows Pending.

Your booking should update to Confirmed automatically within a few seconds. If it stays Pending for more than 5 minutes after payment, please contact us at support.salongo@gmail.com with your booking ID and Razorpay payment ID.

How do I check in at the salon?

Within 15 minutes of your appointment time, go to Dashboard → Bookings → your booking → and your check-in OTP will appear. Share this 5-digit OTP with the salon. They enter it to check you in.

How do I get a refund after cancellation?

Refunds are processed manually by our team within 2 business days and credited to your original payment method within 5–7 business days. You will receive an email confirmation when your refund is processed.

How do I list my salon on SalonGo?

Visit partner.mysalongo.in, register as a partner, and submit your salon details. Our team reviews your application and responds within 48 hours.

Salons near me are not showing up.

Allow location access in your browser when prompted by SalonGo to see nearby salons. If you've denied access before, go to your browser site settings and re-enable location for SalonGo. You can also search by city name manually.