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Cancellation & Refund Policy

Last updated: June 2026

1. Universal Grace Period

Every booking gets a 15-minute grace period immediately after booking.

  • Full refund of advance payment
  • Free rescheduling to any available slot

This protects customers from accidental or mistaken bookings.

2. Standard Cancellation & Rescheduling

More than 4 hours before appointment

Cancellation: 100% refund of advance payment.

Rescheduling: Allowed — choose any available slot.

Between 2–4 hours before appointment

Cancellation: 50% refund of advance payment.

Rescheduling: Allowed — choose any available slot.

Less than 2 hours before appointment

Cancellation: Not allowed. No refund.

Rescheduling: Not allowed.

3. Edge Slot Booking Policy

An Edge Slot is a booking made for the earliest available slot — exactly 2 hours away from current time. Before you confirm, we show this notice:

⚠️ Important Notice

“You are booking a slot that starts in 2 hours. As per SalonGo policy, this booking cannot be cancelled or rescheduled after confirmation. Please confirm only if you are sure you can attend.”

You must check the agreement box before confirming.

After confirming an edge slot: Cancellation and rescheduling are not allowed. No refund.

4. Slot Availability Rule

SalonGo does not show slots that are less than 2 hours away. Example: if it is currently 6:00 PM, you will only see slots from 8:00 PM onwards. Slots at 6:30 PM, 7:00 PM, and 7:30 PM are hidden.

5. No-Show Policy

If you do not visit the salon without cancelling, the booking is marked No Show. No refund is issued and rescheduling is not available.

6. How to Cancel or Reschedule

  1. Go to Dashboard → My Bookings
  2. Select the booking you want to cancel or reschedule
  3. Click Cancel Booking or Reschedule
  4. Follow the on-screen steps and confirm
  5. Eligible refunds are processed within 2 business days and credited within 5–7 business days

Need help? support.salongo@gmail.com · +91 80889 51692

7. Refund Processing

All refunds are processed manually through Razorpay. The amount is credited to the original payment method (UPI, card, net banking, or wallet). We do not issue refunds in cash.

8. Policy Changes

SalonGo may update this policy at any time. Changes take effect on the date posted here. Continued use of the platform means acceptance.